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CiCoSh3Lu's profile

Contributor

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2 Messages

Wed, Oct 3, 2018 7:47 AM

Unlock device

Hi, I bought recently an iphone 5SE locked to AT&T, I live in UK i try everywhere to unlock the device and i fail, ive try it 10 shops, all said the same... so thats why now im writing here...they said the first owner should remove the phone from his att acount, but the problem is i dont know the owner and i cant contact him because i bought it in uk...someone knows what do i have to do so i can get unlocked?

thanks!

E.R Cicos

 

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.5K Messages

4 years ago

Hello @CiCoSh3Lu, allow us to lend a helping hand. If the device is active on an account, then the device is not eligible to be unlocked. You would have to contact the original owner to have the phone removed from their account. Follow the link provided for more information about the Eligibility Requirements. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

Contributor

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2 Messages

4 years ago

Hi, thanks for answering but you don’t understand  my problem, i dont know the first owner to asking him to remove it, there is no other way? If i give you the imei number you can find the legal owner so then i can contact him...

can you do that?

thanks!

 

ATTHelp

Community Support

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203.5K Messages

4 years ago

Hello @CiCoSh3Lu

 

We do not share our customers’ personal information with unauthorized parties. If you do not have a way to contact the seller of the phone, you will not be able to get the phone unlocked.

 

Dawn, AT&T Community Specialist

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