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aavaazad's profile

New Member


1 Message

Friday, August 5th, 2022 7:56 PM

Unlock Device Request Denied

I am trying to unlock my previous iPhone 8 Plus and twice so far I have been denied the request. When I am denied, it tells me that "The account owner info you entered doesn't match our records", but I am putting my father's name the exact way it is spelled on our family account and he is the owner of the account. 

ACE - Expert


64.7K Messages

1 year ago

Is the phone still being used on that account? If not, put the request in as a non customer. No phone number or account information is required.

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