The new iPhone 15
Kelerdan's profile

2 Messages

Thursday, August 17th, 2023 6:03 AM

"Unlock device" not working

Hello.
For the third day, when you enter Imei, it says that there are problems on the site, try in a couple of minutes

ACE - Sage

 • 

116.1K Messages

7 months ago

If you are trying to request an unlock from outside the USA, that may be the problem.

Did you purchase the phone from someone else, who may be inside the USA who can process the unlock for you?

ACE - Master

 • 

10.1K Messages

7 months ago

Are you outside of the US?  If so, that usually means that the site access is blocked from your country.  Try using a U.S. based VPN to access.

2 Messages

7 months ago

VPN helped, thanks everyone.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.