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tjwodn211's profile



2 Messages

Fri, Jun 19, 2015 12:54 AM

unlock device go phone

please figure out my unlock device problem


att send me


Dear Customer:

Thank you for your recent inquiry regarding your AT&T service.  We apologize for any inconvenience this may have caused you.  The issue has been resolved.

Should you have any further needs regarding this issue, please do not hesitate to call us at 1 800 331-0500 and reference the tracking number shown above.


my question was about unlock device. i did request 10 times. But, they send me delined every times. finally i was talking att. They said " your phone will be unlock in 2 days" and they send me that email. But, i still have problem about unlock device. mine is still lock. I CAN'T USE MY COUNTRY ( SOUTH KOREA) USIM CARD ..


But, my phone still lock now. and i try to send request unlock form. Even, that is not working. i was talking with att guys. he tolds me my problem will figure out in 2 days. now today is 5 days...



ACE - Expert


12.3K Messages

6 y ago

I don't understand what that letter has to do with unlocking. Did you request the unlock through the unlock portal - ?


This is a user to user forum. I am a user, just like almost everyone else on the site.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Support


15.2K Messages

6 y ago

Hi there @tjwodn211


I’d be happy to help with your device unlock! Can you please send me a private message by Clicking Here and include the following information:


  • Full name
  • Email address
  • Cell number
  • IMEI number
  • Request number
  • Any case number if provided




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