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What is happening with 3G?
arlewis's profile



2 Messages

Mon, Mar 20, 2017 5:06 PM

Unlock Denied

Hi. I recently bought an iphone 6  from some family friends. It runs through at&t, but I am not an at&t customer. I have tried to unlock the device three times. When I went to check the status of my request, each time it was denied and given no reason. Instead I was given this message "Once you have received the email confirming AT&T has approved and processed your unlock request, follow these instructions to complete the unlock for your device." This is confusing because according to the page my unlock request had been denied, not approved. 


I would just like to know why my requests have been denied so that I can try to fix whatever mistake was made. 


I'd also like to add the phone is completely paid off and not under contract. 

ACE - Sage


90.5K Messages

5 y ago

While the unlock request didn't seem to give a reason, I assure you, it DID.  Please post exactly what the unlock denial said.





3.2K Messages

5 y ago

@arlewis The ATT unlock portal was acting up a couple weeks ago. Could be on the fritz again.

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