The new iPhone 15
Gerald1999's profile

New Member

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7 Messages

Sunday, October 16th, 2022 4:16 AM

Unlock Denied - What happened

First Attempt to unlock at&t email me

We’re missing some info

Device IMEI number:[edited as per the community guideliness]
Request number:(edited as per the community guidelines)

 

Hi Gerald,

 

Make sure your device meets our eligibility requirements, then call us at 800.331.0500 or 611 for help.

 

Thanks for choosing us,
AT&T

 

Second Attempt 

We can't unlock your device today

Device IMEI number:[edited as per the community guidelines]
Request number: (edited as per the community guidelines)

 

Hi Earl,

 

You've tried to unlock this device too many times. Wait 30 days and then submit a new request.

 

Thanks for choosing us,
AT&T

 

This is an automated email. If you reply to this address, we won't get it.
What happend

Accepted Solution

Official Solution

Community Support

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229.6K Messages

1 year ago

Hi Gerald1999! Here's what you need to know about submitting a device unlock request for a phone purchased from a third-party seller.

 

When it comes to purchasing a phone from a non-AT&T authorized dealer, it is advised that before you complete the purchase, that you make sure the seller performs the unlock request.

 

In some instances, you will have to contact the seller to perform the request. You will find these details under eBay & Non-AT&T Purchases when you visit AT&T Device Unlock Help - Solutions & FAQs.

 

Also, if your device is not an AT&T brand then we won't be able to unlock it. We can only unlock AT&T devices. You will need to contact the original cellphone wireless carrier to unlock the device.

 

We hope this information helps!

 

Lar, AT&T Community Specialist

ACE - Sage

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115.9K Messages

1 year ago

You haven't provided and details on your phone, if you reviewed the eligibility requirements. 

New Member

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7 Messages

1 year ago

They told me that the phone sold by a third party seller . What can I do to unlock my sim 

ACE - Master

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10K Messages

1 year ago

If you got the phone from a third party seller and the phone isn’t eligible for unlocking, there is likely nothing you can do.

New Member

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7 Messages

1 year ago

But the phone is already fullypaid and a good record why they cannot proceed unlocking? the device is not lost or involve in fraud and  even no unpaid bills

ACE - Sage

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115.9K Messages

1 year ago

Where or who did you buy the phone from? 

Used on at&t? 

Or an mvno? 

New Member

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7 Messages

1 year ago

But the problem is I dont have contact to that seller its long time ago. Carrier device lock on At&T its so unfair you dont give consideration to unlock my carrier network you can see the status of the device its eligible even though it from other seller but seller of the device came from you and sold us and whats the diffrence to not make a device request unlocking

ACE - Sage

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115.9K Messages

1 year ago

@Gerald1999

AT&T has an obligation to the original purchaser of the device. Unfortunately, as a third party purchaser you have no way of knowing if the device actually does meet the eligibility requirements. It may not be paid off, it may never have been activated on AT&T.

If the original purchaser cannot unlock the phone for you, you are stuck. You will have to use AT&T service or resell the phone as being locked to AT&T.

New Member

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7 Messages

11 months ago

Does ATT policy say how many times we can try to unlock the phone? 2 times per day or 3 times per week? If not this reason is just a (Edited per community guidelines).

(edited)

ACE - Sage

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115.9K Messages

11 months ago

@PapaFi 

If you keep requesting an unlock of the same phone, and keep getting turned down, then you need to figure out why you're being turned down rather than continuing to request an unlock. 

The denial should give some indication of why the unlock has not been performed.

And no you cannot apply for the same unlock twice in a day, you get once. And if you keep asking to unlock the phone too many times you will get the you've asked too many times try again in 30 days message.

So why is the phone being denied? Are you the original purchaser of the phone? Have you fulfilled all financial obligations on the phone and the account?

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