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yunyang's profile

Contributor

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3 Messages

Mon, Jul 31, 2017 11:05 PM

Unlock denied for iphone

 

I applied unlock request online for a lot of times. Each time I got is NOT APPROVED. The reason is that I did not use the device for more than 6 months. In fact, I did use the iphone for more than 6 months and use at&t for more than 2 years. I called the at&t store Madison, WI 53705) more than 10 times. They are so mean and each time they just repeat they can not help at all. Is there anyone can help me out? The at&t store even cheat me when I bought the iphone, which they told me it is unlocked. And when I try to ask them for help, they never help me at all. I do not understand why they treat their more-than-2-year customer not even friendly.  [Edited to comply with Guidelines]

ATTHelp

Community Support

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172.4K Messages

4 y ago

Hello there @yunyang!


Thank you so much for reaching out to us in regards to your unlock situation. When you wish to utilize your unlocked phone, the benefits can be so numerous! I will be happy to help.


I did take notice you had sent us a few private messages. I appreciate the information you detailed in correspondence and will follow up with you via private message. Please be on the lookout for my note. This way we can resolve this matter together!


Have a good day until then. 


Shenoah, AT&T Community Specialist

Contributor

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3 Messages

4 y ago

 

Hi Shenoah,

 

Thanks for your help. I unlocked my iPhone successfully.

 

Yunyang

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