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2 Messages

Thu, Aug 13, 2020 7:52 AM

Unlock a device involved with H2O

I finished my iphone 7 contract 2 years ago, and I made the biggest mistake switching to H2O before unlocking this phone. When I tried to unlock it last week, I got   "Looks like the device you want to unlock is active on another AT&T account. " message, and after a week of researching, I saw someone in the forum got into the same problem- the iphone was locked into H2O,  or seemingly another ATT account. I really don't know how to get out of this grey area. Please help. 


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Community Support


134.1K Messages

2 months ago

Thanks for your post, @revivalliu.

We understand you're having issues unlocking your device.

  • Have you been using your iPhone 7 with H20 for the last two years?
  • Are you using the AT&T Unlock Portal?

Please provide just a few more details so we can provide support. Thank you!

Keny, AT&T Community Specialist

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New Member


2 Messages

a month ago

Update. After a week and long calls, ATT finally managed to unlock it for me.

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