Unblock Device- Pending Status- Link Expired
I have successfully been able to unlock devices for other networks. This morning I submitted a request and received an e-mail confirming my request to unlock device. However, when I enter the website to check the status of the request it informs me that the request has been paused due to no confirmation of the link. Every time I attempt to confirm it tells me that the link has expired and that i must submit another request but if I do so it lets me know that there is already a request submitted. On previous occasions they unlock device within an hour. What am I doing wrong?