Contributor
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1 Message
Unblock Device- Pending Status- Link Expired
I have successfully been able to unlock devices for other networks. This morning I submitted a request and received an e-mail confirming my request to unlock device. However, when I enter the website to check the status of the request it informs me that the request has been paused due to no confirmation of the link. Every time I attempt to confirm it tells me that the link has expired and that i must submit another request but if I do so it lets me know that there is already a request submitted. On previous occasions they unlock device within an hour. What am I doing wrong?
gobnu1
Contributor
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3 Messages
4 years ago
Exact thing happening to me. Requested unlock of an old phone of mine, got the email, clicked to confirm, and now, a day later, when I check the status it says pending and paused because I didn't confirm. I did, but if I give up and try to submit a new request, it says that it looks like a request for that IMEI is already being processed.
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laneboy
Teacher
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13 Messages
4 years ago
Yes, same thing is happening to me. 3 times I have submitted the unlock request and clicked the email confirmation link immediately, and all 3 times my request has been cancelled saying I didn't click on the the email link. Online chat support was absolutely useless, he just kept repeating the same thing and telling me to wait 24 hours to submit a new request. Obviously the whole request form system is broken and submitting a new request will not do anything, I have done that 3 times already.
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