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J

New Member

 • 

1 Message

Thu, Jan 21, 2021 6:02 PM

Unblock Caller

I have preformed everything I can find including full erase of phone and still can't receive calls  from the primary account holder.

Riddle me this Batman??

Responses

Brand User
ATTHelp

Community Support

 • 

147.6K Messages

a month ago

Thanks for reaching out to us @Jimwilliams88

 

We'd be delighted to take a look into what's going on with your device!

  • What cellphone are you currently using at this time?
  • When you mention "Unblock Caller" are you currently using the AT&T Call Protect or a 3rd-party call blocking feature on your device?
  • Are you able make/receive calls from your contact list and other callers?

Instead of riddles, can you provide us specific details of what's happening when making a phone call to the main person.

 

We look forward to your response!

 

Dwight, AT&T Community Specialist  

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