Unable to Upgrade Phone Order
I currently have an order in progress for pick-up that I would like canceled. The order is a trade-in, in-store pick up that I placed online. It has been 11 days since I placed the order and the store cannot release the order or cancel the order.
The last response I got from AT&T customer service was that the issue would resolve itself, and they needed to wait for the system to allow them to cancel the order. However, I received an email when I first placed the order that there was an issue in processing the order and that the order cannot got through.
What is the resolution to cancel this order?