Unable to unlock iPhone X after multiple attempts
I bought a new iPhone X from a friend of a friend and I was informed that the device is unlocked. When I tried to set it up, I got a message showing an AT&T phone number and asked me to confirm if the number was the same as used while the device was purchased. When I called the customer service helpline, I was asked to submit a device unlock request which got approved within an hour. But I was told by a rep to wait for a confirmation email saying my device has been unlocked. When I got no such email for 4 days, I called the helpline again and they told me that I should either contact Apple or submit another unlock request. I did both and the second request got approved too but the device is still unlocked! Apple asked me to reset and restore the device but the lock is still there.
Can you please help me out with this issue?