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gth6688's profile



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Saturday, March 17th, 2018 5:11 PM

Unable to unlock iPhone 7 from Best Buys


I got a iPhone 7 from Best Buy with post-paid service, AT&T next. I paid the phone off and tried to unlock the iPhone. When I entered the IMEI number, the system shows that the device does not appear to be from AT&T. I tried request unlock the device from AT&T at store and also talked with customer service. They kept kicking me around and I still could not unlock the phone. 


Could I get any help here? 


Thank you

Community Support


231.1K Messages

6 years ago

Hello @gth6688,

Welcome to the Community Forums! Thank you for bringing this to our attention; I’d be more than willing to look into your device unlock!

Due to the nature of this issue, it would be best to discuss account related information in a private message. I have sent you one, and you can find this in your Forums Inbox located in the upper right-hand corner of your screen.

I look forward to getting your response soon!

Jax, AT&T Community Specialist

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