Cyber Week Deals: Get $800 off the Google Pixel 6 Pro with FREE Google Pixel A Series White Earbuds!
What is happening with 3G?
F

New Member

 • 

2 Messages

Wed, May 19, 2021 8:32 PM

Unable to unlock apple device

I bought an Apple iPhone XR. The phone did not come with a sim card in it. I called Verizon, Tmobile, and spring. Was told that the phone was not on their network. I called at&t customer support number and was told I should put in an unlock request online. I did the request 3 days ago and the status still says in progress. No agent has been able to help me on the phone about getting a status update on this.

Please help

dwill05

ACE - Master

 • 

6K Messages

6 m ago

Are you sure that it’s locked to AT&T?

New Member

 • 

2 Messages

6 m ago

only works with an att sim card

dwill05

ACE - Master

 • 

6K Messages

6 m ago

How long ago did you buy it, and where did you buy it from?  Was the first SIM you put in an AT&T SIM, and if so, was it prepaid or post paid?

Also, when you applied for the unlock on the online unlocking portal, did you respond to the confirmation email link within 24 hours?

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.