Related help: Welcome back



Troubleshoot your device issues
raemwork's profile

New Member

 • 

1 Message

Wed, Jun 29, 2022 5:52 PM

Unable to send messages

none of the phones on my account are able to send text message or multimedia messages to an android device. We have done everything (re-set, deregister, stay on the phone with AT&T for hours) nothing works. We cannot send text messages to android devices or any group messages where any of the recipients have androids There are 3 iphones and 1 android phone on the account and we can't even send messages to that device
ATTHelp

Community Support

 • 

195.1K Messages

1分前

Hi, ! Allow us to share some helpful recommendations to help with your messaging error.

 

Reset your network settings to refresh your connection to the network. Resetting the network restores the default settings on the device. Be aware, Bluetooth pairing and Wi-Fi settings are deleted and will need to be re-added. You will not lose data like pictures, videos, or text.

  • iPhone: Settings>General>Reset>Reset network settings
  • Android: Settings>General Management>Reset>Reset network settings

You can visit our AT&T Wireless Support webpage and select Get Suggestions. You'll be directed to the Fix an Issue section. From there you will select your device then navigate back to that section and click Connection>messaging. Then follow the prompts and you'll come across very helpful personalized solutions.

 

Please come back and let us know if this helped!

 

Thank you for connecting with AT&T Community Forums!

 

Jonye, AT&T Community Specialist

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.