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emilyprotzman's profile

1 Message

Wednesday, April 17th, 2024 4:45 PM

Unable to Receive Verification Texts

I am unable to receive identify verification texts or any promotional text messages from a short number. The only exception is the monthly bill notification from AT&T (ironically enough). I have reset all network settings, checked blocked numbers and tried calling AT&T support.

Community Support


232.4K Messages

1 month ago

We understand where you're coming from, let's take a closer look into why you're unable to receive verification text messages @emilyprotzman.


We'll need some more details in order for us to better assist you:


    What is the make and model of the cell phone that you're using?
    Is your cell phone's software up to date?


In meantime, we recommend using our Troubleshooting & Resolve Tool and select Get Suggestions. You'll be directed to the Fix an Issue section. From there you will select your device then navigate back to that section and click Connection>Messaging. Then allow this tool to troubleshoot your device by following the prompts, and you'll be presented with our top personalized solutions.


We hope this helps and look forward to hearing back from you soon!

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

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