Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
The new iPhone 14
Risenhope's profile

New Member

 • 

1 Message

Monday, November 28th, 2022 9:43 PM

Unable to receive text from all numbers in Group messaging

Unable to receive text messages from all numbers in any group chats with mixed iPhone and android users. They can see my messages but I can’t see theirs.  

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

207.7K Messages

2 months ago

Hello Risenhope, we're here to help with you not receiving text messages from group chats.

 

Try resetting the network settings  to refresh connection to the network. Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm. 

 

If resetting the network settings doesn't resolve your text inquiry, try these troubleshooting tips.

  • Restart your device.
  • Turn Wi-Fi off. Make sure mobile (cellular) data is enabled and that you can browse the web. Then try again.
  • Be sure messaging is on.
    • iOS devices: Go to Settings, then Message, and turn iMessage off and back on.
    • Android devices: Go to Settings, then Advanced Messaging, and turn Advanced Messaging off and back on.
  • Check your device's memory storage. If it's full, messages may not come through.
  • Make sure your device is updated to the latest software.
  • Add +1 (the country code) before the 10-digit phone number for all your contacts in the U.S. This makes sure you can text them if you're out of the country.

Let us know if this information helps, and thank you for reaching out to the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.