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Mon, Sep 28, 2020 3:38 PM

Unable to make or receive calls

I was able to calls this morning (before 10) but have not been able to complete any calls since. The call will not go through and it says "your call cannot be completed at this time. Please try again later." It does not give any information about why the calls are not going through. 


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Community Support


136.1K Messages

19 days ago

Thanks for letting us know, @jennaec

We understand how important your service is and want to help get yours back as soon as possible.

We recommend using the AT&T Mark the Spot app to file a report, and enable Wi-Fi Calling until service is back. We'd like to take a closer look for you so can you please provide your ZIP Code so we can check the towers in your area?

Thank you - we're standing by!

Keny, AT&T Community Specialist

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