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Dunphy34's profile

1 Message

Tuesday, April 9th, 2024 5:21 PM

Unable to All of the Features of Active Armor App

I have the Advanced Active Armor App, but I am unable to access all of its features as I am unable to complete the Identity setup. Whenever I click on the appropriate buttons for email, I.D., phone number, etc., nothing happens. These features add an extra layer of protection by scanning the Dark Web for your information. I have already tried resetting my phone and removing and reinstalling the app multiple times, but the issue persists. I have been using this app for awhile and I would like to be able to use all of its features, especially to have the comfort of knowing that my information is being protected.

Community Support


232.1K Messages

1 month ago

Hi @Dunphy34, we understand active armor isn't working as it should, and we're here to help. 


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.


Please reach out to us if you require further help. 


Thank you for contacting AT&T Community Forums.

Andrew, AT&T Community Specialist.

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