Troubleshoot your device issues

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Mon, May 31, 2021 8:10 PM

Unable to Access Voicemail on IPHONE 6 PLUS

I am unable to access my voicemail, my entire list of saved voicemails have disappeared. I have went through and done airplane mode and switched back on, didn't work, I have reset my network settings multiple times, still gone. I can't even call when dialing 1 on my phone, I have absolutely no access whatsoever. I have an Iphone 6 Plus.


Community Support


195.2K Messages


Hello @dandelionweddings we hate to hear your having trouble accessing your voicemails and we'd be glad to work with you to figure this out!


To better assist your needs we'll need a few more details from you:

  • Are you using AT&T Visual Voicemail and confirmed that you are on a compatible data plan?
  • Are you pressing and holding down the "1" key, rather than taping when accessing your Basic voicemail feature? 
  • Is your device connected to the 4G LTE data network?

For more helpful tips and detailed information about your device please take advantage of our Device Troubleshoot & Resolve/iPhone 6, you'll choose the Voicemail option then proceed to "fix voicemail issues". From there you'll be prompted to detailed questions that'll need to be answered to better identify the error.


Feel free to reach back out to us to let us know how this helps.


Ashlyn, AT&T Community Specialist

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