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Holedinone1's profile

Contributor

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1 Message

Tue, Jun 16, 2015 11:40 PM

Two different numbers but they both ring at the same time

I have more than one Apple iPhone, mine and my wife's.two different numbers, We just upgraded and now when I get a call it also rings on hers. The work was done at an AT&T store but can I correct this.

Responses

lizdance40

ACE - Sage

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84.1K Messages

6 y ago

It is because you have the same Apple ID on both phones. Calls will go to any apple device on the Apple ID, iPad, iPhone, etc.
You should both have your own Apple ID and share purchases with Apples new Family sharing.

Meanwhile turn off FaceTime calls to stop the ringing

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Guru

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1.1K Messages

6 y ago

Follow this link from my blog. This will teach you how to turn this off.

http://ytadvisers.com/2014/12/20/multiple-device-alerts/

 

Good Luck

sandblaster

ACE - Expert

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49K Messages

6 y ago

You do not need to get separate Apple id's. All you need to do is turn iPhone Cellular Calls off in FaceTime.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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84.1K Messages

6 y ago

Let's look at that:
One Apple ID means they have to share iCloud backup.
They would have to share pages, numbers or any other apple app. And Game Center.

What happens when grown children leave home, or a couple divorces? How gets custody of the iTunes library? This problem has been a customer headache for a long time. iOS 8 offered a solution, family sharing and separate apple IDs.

While they don't have to, they should have separate apple IDs

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Support

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15.2K Messages

5 y ago

 

Hello Community members!  Here is some additional information about this type of issue you might find useful.

 

1) IOS 8: 
a. Settings>FaceTime> IPhone cellular call> turn it off ( if applicable)
b. Settings> general> Handoff and suggested apps> turn off handoff.
2) IOS 9:
a. Settings>iPhone>allow calls on other devices> turn off available devices ( if applicable)
b. Settings> general> Handoff and suggested apps> turn off handoff.
3) For more information regarding Continuity, refer to http://www.apple.com/osx/continuity/
4) Create separate apple id for separate device: ( if applicable)
a. Applied.apple.com
b. Settings>icould>signout and settings>icould> create new apple id
c. Settings>itunes and app store> signout of old apple id and sign in using new.
5) IPhone 6 and above with ios9.2:
a. Please go to setting>phone>WIFI calling > turn off Wi-Fi calling and test the resolution. For more info on Number sync please visit: https://www.att.com/esupport/article.html#!/wireless/KM1062368

 

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