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marshr768's profile

New Member

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7 Messages

Thursday, March 30th, 2023 6:20 PM

Trying to unlock phone

Paid off installment in January.  Tried one time and received this error.   Device meets all requirements.

Current status - Denied
  • You’ve tried to enter your IMEI too many times. We can’t unlock this device.

ACE - Sage

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118.3K Messages

1 year ago

Well only you know whether or not you entered your IMEI multiple times?

Call and ask for the advanced tech support department and see if they can help you

Community Support

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232.9K Messages

1 year ago

Hello marshr768, we're here to help you with your unlock phone request.

 

Check to make sure all unlock eligibility requirements are met when submitting your request.

 

Your device:

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAID phone that has had paid service for at least six months.

Before purchasing a device from a non-AT&T authorized dealer or sites like eBay, make sure the seller performs the unlock request.

 

In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.

 

Let us know if this helps. Reach back out to us if you have any other questions or concerns.

 

Jeff, AT&T Community Specialist

New Member

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7 Messages

1 year ago

Meets all the requirements.  Don't know why I got an error that tried too many times when I put in the number one time.   Was thinking it is the incorrect error message.   Tried calling he support number, got into an IVR loop where I got a text to go to the URL to request the unlock.  Plan to try an ATT store to see since I couldn't get past the IVR.

ACE - Expert

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64.7K Messages

1 year ago

Plan to try an ATT store to see since I couldn't get past the IVR.

That will be a waste of time, a store won’t help with an unlock issue. Call and ask for advanced tech support as suggested or file an FCC complaint.

Community Support

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232.9K Messages

1 year ago

Hello marshr768, let's look closer into your unlock phone request.

 

We want to get you into a Direct Message to review further. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

Jeff, AT&T Community Specialist

New Member

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7 Messages

1 year ago

tried the messaging.  What is a number I can call to get to technical support?  I tried again.  got the IVR.   went through putting inthe phone number and IEMI and ended up with go to the unlock link to unlock the phone

New Member

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7 Messages

1 year ago

I called and by not saying I was trying to unlock and repeating technical support, got connected to a person.  She was able to look into it and said the phone was unlocked, even though the phone settings showed it being locked.     Seems the message you tried too many times and your phone can't be unlocked really means your phone is unlocked.   Thanks to all for the suggestions.

ACE - Master

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10.9K Messages

1 year ago

If the phone setting says it’s SIM locked, it’s locked, regardless of what the rep said.  It’s possible that AT&T could have approved an unlock, but Apple is the one who actually unlocks the phones.  All AT&T does is request Apple to unlock a phone.  If AT&T requested an unlock, but it didn’t go through, they wouldn’t know because I don’t believe they have any way to actually verify that a phone is unlocked.  Check with Apple is the phone is still locked.  They would know.

I don’t believe that the tried too many times message means that it’s really unlocked.  That makes no sense.

ACE - Sage

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118.3K Messages

1 year ago

If an iPhone is unlocked it will indicate it's unlocked in settings, general, about, carrier, sim restrictions.

https://www.iphonelife.com/content/how-to-know-if-your-iphone-unlocked-what-means

Community Support

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232.9K Messages

1 year ago

Hi there, marshr768. We want to make sure your device is truly unlocked.

 

Watch for a message we'll be sending you in the DM. Once we send that message, you'll find a notification waiting for you in the chat icon.

 

As @dwill05 and @formerlyknownas shared, you'll know when an iPhone is unlocked under SIM Restrictions when you access Settings in your phone. 

 

Not to worry. We want to chat with you in the DM so that we can look into this for you and get a definite resolution to your experience.

 

Lar, AT&T Community Specialist

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