Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Troubleshoot your device issues
Zohairz's profile

Contributor

 • 

2 Messages

Thu, Sep 7, 2017 6:22 AM

Trying to unlock paid devices - it doesn't accept

I am trying to unlock two devices that are paid off on AT&T and it keeps coming back to say that "We can't unlock this device because you've tried too many times". I've tried once, maybe twice. 

 

Help!

ATTHelp

Community Support

 • 

196.2K Messages

5年前

Hello @Zohairz,


I can understand how important it is to unlock devices, especially if you are planning to sell them.  It will be my pleasure to help!


In order to investigate the unlock requests, please send me a private message to @ATTCares.  Within the message, please include your full name, account number and the IMEIs of the phones.  Any additional information would be greatly appreciated!


Thank you for reaching out to the Community Forums! Have a fabulous day!


Katie, AT&T Community Specialist

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.