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ElyBatch84's profile

1 Message

Saturday, April 13th, 2024 4:56 PM

Trying to unlock old phone but keep getting an error message. Tried multiple days and used different browsers and devices.

The error message is: We?re sorry about this, but it looks like we?re having technical issues. Please give us a few minutes to sort it out, and then try again. I tried calling support but I don't know my PIN so the automated system hangs up on me. The phone was listed as unlock eligible.

Community Support


232.1K Messages

1 month ago

Hello @ElyBatch84


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.


Let us know if you need further help!


Thank you for contacting AT&T Community Forums.

Andrew, AT&T Community Specialist

ACE - Sage


117.6K Messages

1 month ago

Is the phone is listed as unlocked eligible, that may also mean it's not carrier locked. Are you sure it is carrier locked? 

If you purchase it from the manufacturer as an unlocked device, it probably is unlocked. 

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