Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

Tutor

 • 

4 Messages

Sun, Jan 6, 2019 2:13 AM

Trying to unlock my phone but keep getting Try Again Later message...

My iPhone X has already been paid off. 

Last night when I was trying to fill out the unlock form it wouldn't go through,

and then I got this message saying I've been trying to unlock it too many times and I need to try again in 24 hours.

 

I checked the unlock eligibility and I'm sure my phone is eligible to be unlocked.

Can someone from AT&T customer service help me with this issue?

 

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

108.4K Messages

1 year ago

Hi @s90236a,

 

Thanks for reaching out! We understand the importance of unlocking your device. As far as responding to your request, it typically takes up to two business days to do so. You can still check the status of your previous request, to stay up to date with its progress. If you don't receive anything and are still unable to submit another request, we'll have to take this a step further. Let us know if you still haven't received the e-mail, and are unable to submit another request. Thank you!

 

Collin, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

4 Messages

1 year ago

@ATTCommunityTeam  

Please I need your help with unlocking my phone.

I waited 24 hours to try again last night, but I never received my confirmation email to confirm the unlock process.

When I tried to submit another request, it shows that I already requested to unlock the same phone and ask me to just check the status.

However it's been over 24 hours after I submitted my last request, which means I should be able to submit another one since the last one didn't go through. 

Please I'm running out of options and don't know what to do!

Tutor

 • 

4 Messages

1 year ago

@ATTCommunityTeam 

I think you completely got it wrong. 

It's not that I'm still waiting for the phone to go through the unlocking process.

I'm not even able to confirm the unlocking request to get it started!

When I check my status it shows,

"Current status - Pending
It looks like you haven't confirmed so we hit pause on your unlock request. Use the link in the email we sent you and we'll get back to business.
Can't find the email? Check your spam folder or submit a new request."
 

So my request is pretty much paused/suspended and I'm not even able to submit a new request for not being able to find the confirmation email!

I guess there might be a possibility that I have to wait for two business days for the request to be denied before I can submit another one, 

which means all I can do now is wait until the status goes from pending to rejected?

 

I'm on a time limit that I'll be using a different phone service for travel use. 

I DO NOT have time to wait for two more business days just to submit another request!!

Please can someone from AT&T help me get the unlocking process started ASAP?

 

Brand User
ATTHelp

Administrator

 • 

108.4K Messages

1 year ago

Hi, @s90236a,

 

Did you check your spam folder to see if the email was misdirected there? Take a look and let us know.

 

James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

4 Messages

1 year ago

@ATTCommunityTeam

Yes I did. 

Also the link in the email was only good for 24 hours. It has been almost 48 hours since I submitted my request, which means even if the link had had sent to my spam, there’s no way it would still work. I’m ok with submitting another request but the system wouldn’t let me. It says I already submitted one with the same IMEI and ask me to wait for it to be processed. Well there’s nothing to be processed at this time since I never wasn’t able to confirm the request. 

Brand User
ATTHelp

Administrator

 • 

108.4K Messages

1 year ago

Hello @s90236a

Thanks for posting back.

For a optimal user experience using the AT&T Device Unlock Portal we suggest trying a desktop, with Chrome, or Firefox, along with POP/POP3 email  Please wait 24 hours and resubmit your request.

Kenneth, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

1 Message

having the same issue on a desktop using Chrome