Trying to unlock my old 5c - VERY FRUSTRATING
I bought an iPhone 5 along with a contract through ATT in 2011. Unfortunately, after a couple years I dropped it and it died just close to my contract renewal but not quite there so I had to buy a 5c on Craigslist. My contract finally expired this month and I upgraded to a 6. All is good so far... however, I would like to now unlock my 5c so that I can give it to my wife who is on Tmobile. I made the unlock request online and it was denied so I called and after about an hour it was determined that the 5c is ineligible to unlock because the original owner's number is unknown and thus they can not determine that it was stolen. Keep in mind that I used this phone with my own ATT account for many months and never has it been reported stolen. I had no problems getting it activated to use it as an ATT customer. Now that I want to unlock it for use through another carrier all of a sudden the stolen thing is a concern. So the phone is practically an iPod unless I activate it with ATT. How is this fair? It's very hard for me to understand that after being such a long term customer, I have to be left hanging this way.
I'd like to escallte this to someone who can actually help me