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Sun, Mar 29, 2020 7:22 AM

trying to unlock a att iphone 6s that came back clear on imei check

the unlock requests kept getting denied because they claimed it had not been 6 months of usage and the device is confirmed paid off. After i tried to submit i think like 4 attempts, it said i had to wait 30 days to try again.

Any help or do i need the account owner to get att to unlock it?

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ATTHelp

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120K Messages

2 months ago

Hello @alphaleo1997,

 

We'd be more than happy to take a closer look into why your unlock request was denied.

 

We'll need some more details in order for us to better assist you:

  • Where exactly did you purchase your cell phone from?
  • Are you an authorized user of the AT&T account that you're referring to?
  • How long was your cell phone active on the AT&T account?
  • Also, does your cell phone meet all of our Unlock eligibility requirements listed at the provided link?

Please let us know.

 

We look forward to hearing back from you.


Sean, AT&T Community Specialist

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