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1 Message

Sun, May 5, 2019 4:28 PM

trouble unlocking phone

I paid for my ATT I phone 8 plus about 2 weeks ago. I then went to a new carrier bought a new phone an activated my number with them , I would like to unlock and sell my old ATT I Phone 8 plus  but I'm having difficulty unlocking. I get the email with the link  to confirm . I do confirm and get the screen that says "Thanks for confirming". then I check the status and it says processing. The the next day I get an email saying my request is denied because I didn't confirm within 24 hours.  I've tried this 4 times with the same results. Customer service was of no help as they basically walked me thru the same process with the same results. Any ideas ?



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Community Support


127.3K Messages

a year ago

Hello @hockeymom6696

We would like to take a closer look in private so we are sending a personal message (PM). Please reply to the PM from ATTCares located in your Forums inbox to get started. Thank you.

Kenneth, AT&T Community Specialist

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