Contributor
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1 Message
Trouble Receiving Short Code from Instagram
I switched my carrier from Verizon to AT&T this weekend, and upgraded to a new iPhone 11. Since then, I have not been able to receive short code messages from Instagram to get in to my account. They are trying to send me a verification code so that I can get in to my account again, but the codes are not coming through. I am upgraded to the latest software for my iPhone. Carrier settings have been updated. I do not have the short code blocked. I am able to receive other short codes, and even tested it with AT&T's short codes for data, etc. I have uninstalled and reinstalled the app. I have reset my phone. I have tried everything that I have read and researched and I am getting nowhere. Please advise.
ATTHelp
Community Support
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221.3K Messages
4 years ago
Hello @leah_kemp,
We'd be more than happy to take a closer look into why you're not receiving this short code. We'll be sending you a private message to request account information shortly.
Sean, AT&T Community Specialist
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bowhunter83
Contributor
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1 Message
4 years ago
Same issue! Both my phones. Both AT&T
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rohanpalle
New Member
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7 Messages
2 years ago
I am also having the same issue! Can someone please help me.
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rohanpalle
New Member
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7 Messages
2 years ago
I have called multiple times and a ticket was opened yet I haven't been helped.
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Fl_retire
ACE - Professor
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2.8K Messages
2 years ago
Interesting article from the Apple Discussion Board on this problem. This might help
https://discussions.apple.com/thread/8215156
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Rrisman
New Member
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2 Messages
2 years ago
@ATTHelp having the same problem here. Can someone help me .
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alidep
New Member
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1 Message
2 years ago
Same problem here. Can you please disclose the solution, AT&T? I can't access my Instagram account because you do not allow their messages. It's causing me serious troubles.
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Jds0525
New Member
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6 Messages
2 years ago
I am having a similar issue but with instagram. My bellsouth email is not receiving the email from instagram with the code I need to log back in. I know my email address is correct and it is not in my spam folder. This is incredibly frustrating.
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paigepj
New Member
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1 Message
2 years ago
Did anyone find a solution? I am currently having the same problem.
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