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leah_kemp's profile

Contributor

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1 Message

Wed, Oct 30, 2019 8:24 PM

Trouble Receiving Short Code from Instagram

I switched my carrier from Verizon to AT&T this weekend, and upgraded to a new iPhone 11. Since then, I have not been able to receive short code messages from Instagram to get in to my account. They are trying to send me a verification code so that I can get in to my account again, but the codes are not coming through. I am upgraded to the latest software for my iPhone. Carrier settings have been updated. I do not have the short code blocked. I am able to receive other short codes, and even tested it with AT&T's short codes for data, etc. I have uninstalled and reinstalled the app. I have reset my phone. I have tried everything that I have read and researched and I am getting nowhere. Please advise. 

ATTHelp

Community Support

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172.3K Messages

2 y ago

Hello @leah_kemp,

 

We'd be more than happy to take a closer look into why you're not receiving this short code. We'll be sending you a private message to request account information shortly.

 

Sean, AT&T Community Specialist

New Member

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4 Messages

hi @ATTHelp I have the same issue. Please see my forum post

Contributor

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1 Message

2 y ago

Same issue! Both my phones. Both AT&T 

New Member

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7 Messages

6 m ago

I am also having the same issue! Can someone please help me. 

New Member

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7 Messages

6 m ago

I have called multiple times and a ticket was opened yet I haven't been helped. 

Fl_retire

ACE - Professor

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1.8K Messages

6 m ago

Interesting article from the Apple Discussion Board on this problem. This might help

https://discussions.apple.com/thread/8215156

New Member

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2 Messages

3 d ago

@ATTHelp having the same problem here. Can someone help me .

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