Transferring service and pre-ordering iPhone 7 - A nightmare
I'm posting here in hopes someone can point me to the right direction in getting some actual help.
I pre-ordered an iPhone 7 and iPhone 7 Plus minutes after the AT&T online store opened at Midnight Pacific. I'm transferring my service from US Cellular to AT&T in the process of this.
Since then, my order has been stuck as either "In Progress" or "Action Required". Sunday afternoon, I received an email asking me to go online or call a number to finish porting my numbers. I called the number and it stated that both lines were ported successfully. On Monday, the order status was still in "Action Required" status so I called and they said it was stuck in that status because the system didn't think the numbers were ported. The AT&T rep said he would update the ticket manually and push it through (he confirmed the numbers were ported).
This morning, the status still said "Action Required" so I called in again only to hear (again) that the numbers were not ported. This AT&T rep once again claimed he ported the numbers successfully and would send it on.
At this point, nobody can tell me when my iPhones will be here and I don't really trust that the issue is resolved as my order status still says "Action Required".
I'm beginning to think I should have remained with my current carrier because at this point, AT&T hasn't been able to process a simple service transfer request.
Again, I'm seeking advice as to who to contact. Every time I call AT&T, I get passed around to multiple departments.