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Fri, Nov 9, 2018 6:18 PM

Transfer text history to new iPhone

Is there a way to successfully transfer ALL contacts and associated text message history (and any attachments therein: ie photos/videos) if I upgrade my VERY slow and outdated iPhone 5 to a new(er) model?

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ATTHelp

Community Support

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124K Messages

2 years ago

Hello @JoeKnows

 

That's a great question!

 

According to Apple, transferring your contacts, messages, photos/videos, from your iPhone 5 to your new Apple device using iTunes will allow you to successfully transfer your personal data.

 

Here is how to make backups in iTunes:
  1. Update to the latest version of iTunes.
  2. Open iTunes and connect your device to your computer. 
  3. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
  4. Select your iPhone, iPad, or iPod when it appears in iTunes. If your device doesn't appear in iTunes, learn what to do.
  5. If you want to save Health and Activity data from your iOS device or Apple Watch, you need to encrypt your backup: Select the box called Encrypt [device] backup and create a memorable password. If you don't need to save your Health and Activity data, you can make a backup that isn't encrypted. Just click Back Up Now.

Once you have backed your data up you can learn how to find it on your Mac or PC

 

Here is how to restore your device from a backup:

  1. Open iTunes on the Mac or PC that you used to back up your device.
  2. Connect your device to your computer with a USB cable. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
  3. Select your iPhone, iPad, or iPod touch when it appears in iTunes. If your device doesn't appear in iTunes, learn what to do.
  4. Select Restore Backup in iTunes. If a message says that your iOS device's software is too old, learn what to do
  5. Look at the date and size of each backup and pick the most relevant.
  6. Click Restore and wait for the restore time to finish. If asked, enter the password for your encrypted backup.
  7. Keep your device connected after it restarts and wait for it to sync with your computer. You can disconnect after the sync finishes.

Once the restore is complete you can delete backups that you no longer need.

 

We hope this helps. Please post back for additional  support

Kenneth, AT&T Community Specialist

 

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sandblaster

ACE - Expert

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39K Messages

2 years ago

A backup of the old phone and restore to the new phone will definitely move your contacts and text history. I’ve done that process multiple times. I’ve still got texts dating back to my original iPhone 3G.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

10 months ago

ATTCares provide the detailed guide to transfer data from one iPhone to another by iTunes. It's a free method to transfer contacts from iPhone to iPhone. If it's complex for Apple users, we can also use the mobile transfer tool to transfer contacts/photos/SMS/call logs/videos, from iPhone to iPhone directly without any backup tool.

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