Trade-in Return Shipping Label
I traded in my phones and upgraded to iPhone 12 Pros. The 3 iPhone 12 pro received on Oct 23. However, the shipping labels required for trade-in phones never showed up.
I called the trade-in department a week ago to report this issue. The customer service was very nice, told me the shipping labels will be mailed again and the 30-day window to return the old phones will be reset from the date I called in. Now, another week has been passed and there is no shipping label.
Am I the only one having this problem? What are the options is the shipping label never arrives?