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Sun, Dec 20, 2020 12:41 AM

Trade In Status

How do I check the status of a trade in or if AT&T ever received it. I sent in the device with the USPS sleeve that was provided on 12/2 and on USPS the tracking just shows that it departed a facility and that it would be "late". However that was on 12/10 and there has not been an update since then so I am wondering if AT&T received and USPS just didn't update their status. 

dwill05

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https://tradein.att.com/trade-in-status


Also, I think I got a text when they received it, and another text when they said they processed it for credit.  But, in my experience the texts were delayed a couple of days.  Tracking showed it arrived on 11/30, but the “arrived” text came on 12/3, I believe.  Also, got the bill credit on 12/10, but again the “credit” text came a few days after.

(edited)

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