Trade in issues
We traded in a perfectly good Samsung S8 in early November 2021 for a change to an Apple product. The trade in promised a rebate of $300.00. We were told when AT&T received it the screen was damaged and unusable which was not the case when we sent it. We only received 35.00 and we have spent hours on chat and phone trying to resolve this. They admitted the phone was ok and there was a mistake and they keep promising it will be fixed on our bill but there is yet to be the amount of money we were promised back on our account. This seems to be a scam since it is now April of 2022. Can this please be resolved?