Trade in Fraud.

Since obtaining service with AT & T my service has been just about null, with poor connection, failed internet search, and not working most of the time, what's crazy is the phone will even say there is no DATA. because of these issues I have phone service that is hindering my ability to effectively communicate with my children when picking them up from school because there is no service, I am stuck outside of my home because my alarm app can not connect, because of the AT & T poor connection. I can go on and on about all the times my service has been/is ineffective. I have tried to resolve these issues with AT & T since about January 2022 for the service I obtained in late November, ATT started with errors on the first bill, and no email/username was set up in the system for review my account for over a month, therefore I had no access to the account. I'm being charged for a Galaxy Note 10 that I brought over from T-Mobile. The actual ATT phone that should be getting charged is not showing anything owing. I have called ATT to resolve this issue on multiple occasions to no resolution. The kicker to this cellphone mishap is that ATT is giving me a credit for a phone I traded in on a phone I brought over to ATT from T-Mobile. Hopefully, someone can clearly see the big picture of all the mishaps and stressors I have endured. Nevertheless, with all this going on, I have tried to be patient with ATT, I cannot tell you the number of times in 7 months I have called ATT and spoken to tech support or reps without resolution to this poor service in Maricopa,

AZ. AT & T your store reps are hurting consumers to make a commission, which in tells is providing POOR service and being forced to pay a phone that's on installment. This is trade-in fraud and stilling from consumers. You just can't keep someone's items without paying for that item. 

I want my Galaxy Note 10 back or the full $800.00 credit for what it was valued.