For the mom who gives us everything - Mother's Day gifts that connects us.
The new iPhone 15
Bibis34's profile

1 Message

Friday, February 23rd, 2024 3:39 AM

Trade in credit after changing my number

I had upgraded and traded in my old phone, then I had not received credit since the employee made a mistake doing the trade in into a different account and number non associated with me, today I spoke with a representative, & was told I had received credit under the number I use to have, which I changed my number for business purposes, basically I won’t get credit for the trade in since I changed numbers.. 

ACE - Sage


117.1K Messages

2 months ago

Groan.... That is correct You should not change your phone number.  Even if you were already getting credits, changing your phone number has been known to discontinue bill credits. But you certainly should not change your phone number because the smart label which goes with your old phone when it gets traded in is coded to connect to your phone number.  

The phone number which you apparently don't have anymore.

Community Support


231.4K Messages

2 months ago

Hey there @Bibis34! 


Thank you for reaching out to us. 


We are here to help you in any way possible. However, we will need more information in order to get you the assistance you need.


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us :, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.


Thank you for visiting the AT&T Community Forums.


David, Community Forums Specialist.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.