Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
The new iPad Pro & iPad Air!
Meganpriem's profile

1 Message

Wednesday, May 15th, 2024 2:01 AM

This phone number is no longer active

Hello - I got a message on my iPhone that there was an error with my SIM and now my phone number is removed from my phone. There was nothing that prompted this - my phone was just in my pocket. Anyone see this before?

ACE - Sage

 • 

118.3K Messages

1 month ago

Not enough information. Based on this we have no idea whether you've been SimSwapped, If you accidentally erased your SIM, or whether you stopped paying for prepaid service which cancels service.

Since this is a customer populated forum, there's really no way for us to assist you. I would suggest you go to an AT&T corporate store with proper ID to have your SIM and phone number restored to your phone

Community Support

 • 

232.9K Messages

1 month ago

Hey there @Meganpriem,

 

Thank you for reaching out to us. We are here to help you in any way possible. However, we will need more information in order to get you the assistance you need.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for visiting the AT&T Community Forums.

 

Robin, AT&T Community Specialist.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.