What is happening with 3G?
J

New Member

 • 

3 Messages

Sun, Dec 13, 2020 2:26 AM

This company is one giant headache.

Don't get me wrong, the customer service representatives have been very nice. However, AT&T can't seem to get their act together in the simplest ways. If you want to avoid a headache, DON'T GO WITH AT&T!!! I've been trying to transfer over to them from verizon for over a month at this point. Should be simple, right? Wrong. The one thing that's been holding back the process (besides their barely functioning website) is that they keep dropping the ball in regards to simply sending me my new phone. A dozen hour-long phone calls later and I barely have any hair left because I've been practically pulling it out. I've already paid for it and they just don't seem to care. I'm beyond frustrated and already planning to leave. 

UPDATE 12/15/20

My most recent order for the iphone 12 was last Tuesday. However, as of today, I'm having to reorder the device AGAIN because you guys messed up my address AGAIN despite me being very clear and asking you guys to not get it wrong this time. This is, by the way, after it took you guys almost a week to ship the device despite me having "priority shipping". We are now going on 5 weeks of me simply trying to obtain this device. What's worse is that I now have to wait until you guys receive the phone that you misaddressed. This level of customer service is astonishingly low. 

ATTHelp

Community Support

 • 

175.7K Messages

1 y ago

Welcome to the AT&T family @JacobDean.

 

We'd be happy to help with figuring out what's going on with your phone order, but need a few more details.

  • When was your order placed?
  • Which device did you order?
  • Is there currently a status on your order?
  • Have you received any updates by email (check spam/junk folders)?

We look forward to hearing back from you.

 

Vincent, AT&T Community Specialist

New Member

 • 

3 Messages

1 y ago

My most recent order for the iphone 12 was last Tuesday. However, as of today, I'm having to reorder the device AGAIN because you guys messed up my address AGAIN despite me being very clear and asking you guys to not get it wrong this time. This is, by the way, after it took you guys almost a week to ship the device despite me having "priority shipping". We are now going on 5 weeks of me simply trying to obtain this device. What's worse is that I now have to wait until you guys receive the phone that you misaddressed.  Even you, as an employee, have to agree that this level of customer service is astonishingly low. 

(edited)

ATTHelp

Community Support

 • 

175.7K Messages

1 y ago

Thank you for updating us @JacobDean.

 

We understand that you have been through multiple instances with ordering your iPhone 12, and want to make sure you receive what you've paid for.

 

If you have any concerns with your current orders status, reach out to our online order team at 877-782-8870.

 

Thank you for your time and patience.

 

Vincent, AT&T Community Specialist

New Member

 • 

3 Messages

1 y ago

As I said, I'm already on the phone with them and have been for 2 hours. 

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.