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New Member

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10 Messages

Sun, Apr 5, 2020 2:47 AM

“The wireless customer is not available “

My boyfriend has AT&T and everytime i try to call him from his iphone it’ll say ““The wireless customer is not available “ but when i send him messages they go through and deliver. Ive asked a few friends to call him for me as well on there phone and one of my friends said it said the same thing mine said, another friend said it did that “da da du du” noise , and another friend said it didn’t ring and went straight to voicemail. I’m just super worried and I don’t know what’s going on, does anyone have any idea what this could mean? any help

New Member

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1 Message

2 years ago

this (Edited per community guidelines) happens to me too, how can this be rectified ?????

(edited)

ATTHelp

Community Support

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204.2K Messages

2 years ago

Hello @ksdualney

 

We understand how frustrating being unable to place a call can be. Allow us to further investigate into your current calling issue.

 

Before we continue, we would like to ask a few question to be of further assistance:

  • Is there any third party or AT&T Branded Security Apps installed on their device, that may prevent any calls to be sent? 
  • Has the other party recently blocked any numbers getting sent to them?
  • Do they have a prepaid or postpaid AT&T service? 

 

We kindly await your response!

 

 

Ty, AT&T Community Specialist

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