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Sun, Aug 9, 2020 2:13 PM

The repair shop messed up my phone

Well I wanted to know if you can cancel my old plan to (Edited as per community guidelines) and send me a new SIM card ? If not how can I go about getting one 



ACE - Sage


77.9K Messages

a month ago

Why another thread? 

This is a CUSTOMER POPULATED FORUM.  Not AT&T.   We cannot cancel your service, you have to do that.  Prepaid service is self-managed. You cancel prepaid service by simply stop refilling your account.

     If you want to open a different account with a different phone number you can order a new sim and service online at

     However that is not going to fix a phone if you have locked yourself out.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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