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eahastin's profile
eahastin
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New Member

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24 Messages

Mon, Jun 28, 2021 2:06 AM

Closed

the first time i asked my forum got hijacked by att lurkers so this is attempt 2

i will add i did NOT accept an answer, although i was and am in the process of trying out solutions suggested to this question but i find it peculiar that i was bombarded and harrassed all to have that thread closed unbeknowst to me....

so i repeat

My mother and I have/had a family sharing plan. We had a squabble and she removed my secondary access and disabled my phones service. because its locked to at&t i cant get my own service even though i paid my phone off and thus i have this device which is virtually useless . there should be some type of clause for this situation in which two adult parties on a family sharing plan can still have autonomy for their paid off devices, regardless of which is the account holder. What can i do? obviously she did this out of spite and thus contacting her is pointless. I even paid for this months service nonetheless. i didnt list details of the squabble so associated comment are kind of senseless. my issue is with att not my mother 

Accepted Solution

Official Solution

Juniper

ACE - Expert

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30.5K Messages

1 year ago

The issue is that the account (that is all lines on it) is tied to your mother's ownership (including her SSN). So legally and by Federal regulations, this is not something they can make an exception to.

Hopefully your mother will decide to let you take the phone and the line so that you both can move on, no longer tied to each other. She can permit a Transfer of Billing Responsibility online: www.att.com/tobr 

However if your mother stands her ground, then the alternative is starting over with your own service.

dwill05

ACE - Master

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7.2K Messages

1 year ago

There is no clause or anything else.  AT&T only recognizes and deals with the account holder.  Period.  The account holder has the sole right to add and delete members from the plan, and to cancel numbers.  Also, as far as paying for bills and devices, payments are the responsibility of the account holder.  They don’t care where the money comes from.  Wishing it to be something else doesn’t change how actually it is.

If you want your own account, simply go online or into a store and sign up for service on your own.  But be aware that the phone and the phone number belong to to the account holder as far as AT&T is concerned.  Nothing you tell AT&T is going to change that.  If your mother blacklists the phone or won’t release your number, AT&T can’t and won’t do anything about it.  You’ll have to work it out with your mother, through the court system, if you have to.

eahastin

New Member

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24 Messages

1 year ago

thanks for your response. NOTED . i think everyone knows att makes exceptions all the time if they benefit from it and its cost effective regardless if its ethical.

i highly encourage all with similiar problems to review my other post to see what i have said to similiar responses the first time. Pay special attention to who and what is being said. I post this more so out of awareness than expecting an actual solution from this company. BUT i would like to keep it OPEN on the small chance i do come up with a solution and will come back and confirm it here. 

( i am currently under review (( eyes rolled)) for the request which i had already done before posting the first time ) 

eahastin

New Member

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24 Messages

1 year ago

a similiar response has be made on my first post , i suggest anyone interested in my response please click on my profile and scroll down to the intial post to view it. 

Juniper

ACE - Expert

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30.5K Messages

1 year ago

Sorry if I was reiterating what was already said. Just the reality of the situation. Hope you and your mom can come to terms to at least move on, even if you still have issues elsewhere. Good luck.

eahastin

New Member

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24 Messages

1 year ago

i really dont need any responses until someone with a similiar situation provides me a known solution . im totally ok with being the last comment until then...

akbrian

New Member

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162 Messages

1 year ago

Small claims court. I know that's not the answer your want to hear. Or get a cheap phone and new number and move on, knowing that your mother no longer has leverage over you.

Former Employee

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1.8K Messages

1 year ago

You don’t get to dictate who can respond to your public post. Just like you are not the owner of the phone number or equipment on your mother’s account. The only way you will be able to take the number or use the equipment is if your mother allows it. There is NO exception AT&T can make for this. 

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