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Nadiapadilla10's profile

Contributor

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1 Message

Mon, Oct 28, 2019 11:55 AM

“the configuration for your iPhone could not....” error message after update

I woke up this morning with the “the configuration for your iPhone could not be downloaded from Apache Corporation. cancelled” I’m not sure what happened here. I saw you reply to someone else with a similar issue about a hard reset, I tried that and it didn’t work. I tried to disconnect from my WiFi and try another WiFi source and it didn’t work either. This phone is a hand me down so I’m not the original owner. It’s an iPhone 7

ATTHelp

Community Support

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171.5K Messages

2 y ago

Hi @Nadiapadilla10,

 

Thank you for reaching out to us today. We'll be delighted to assist you.

 

Is this an AT&T-branded phone Are you still able to call, text and use data? Did this happen immediately after the update? With more details, we'll be able to proceed.

 

Darais, AT&T Community Specialist

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