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dglynn's profile

Tutor

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4 Messages

Saturday, March 17th, 2018 11:24 PM

texting and calls from one person do not go thru

I cannot send or receive texts from a particular person. Also that same person's call always goes to voice mail on my phone. This happens with no one else. Solutions? 

Community Support

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232.9K Messages

6 years ago

Good afternoon @dglynn,


This certainly is concerning when only a single contact is unable to reach you. I’ll be happy to take a closer look.


It seems like the issue could arise from this contact being blocked within the phone’s settings. What type of device are you using? With this information I can look up specific instructions how to check if this is the case.


Hope to hear back from you soon. Hope you have a lovely day!


Darryl, AT&T Community Specialist

Tutor

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4 Messages

6 years ago

Thank you for replying! I am using an iPhone7. Do you need any further
info regarding the phone? It doesn't help that it's my daughter-in-law who
seems to be blocked!! 😖😜 Before you ask, I didn't block her; at least,
not intentionally.

Community Support

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232.9K Messages

6 years ago

Greetings @dglynn,


I get where you’re coming from. I certainly don’t like missing calls and texts from the family members I actually want to talk to. Sadly, it is all too easy to accidently add someone to the block list. Follow these steps to manage your blocked phone numbers and contacts, to ensure this is not the case.


I hope this helps. Have a beautiful day!


Darryl, AT&T Community Specialist

Tutor

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4 Messages

6 years ago

Thanks, I will!

Community Support

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232.9K Messages

6 years ago

Good afternoon @dglynn,


Awesome! Let me know if this works for you. If not, we can troubleshoot further. I’m confident this will. I’ve had something similar happen to me.


I hope you have a great rest of your day!


Darryl, AT&T Community Specialist

Tutor

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4 Messages

6 years ago

Yes!!! Thanks so much. It worked!

Community Support

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232.9K Messages

6 years ago

Hey @dglynn,


Fantastic! I’m glad to hear this worked. Now you won’t miss any of their calls. If you have any further concerns in the future, feel free to reach back out to us in the Community Forums.


Have a lovely day!


Darryl, AT&T Community Specialist

New Member

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1 Message

3 years ago

Hello, My cellphone is going to voicemail immediately when I call my boyfriend, but he can get through to me. We have checked his block call list but I'm not blocked? He has a model V341U at&t phone, and I have an Alcatel 5004C cricket service. Please HELP me! Thank you in advance!

Community Support

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232.9K Messages

3 years ago

Hello @Tgray5272,

 

We'd be more than happy to take a closer look into this issue that your boyfriend is experiencing with his cell phone service.

 

Please have him contact us for further assistance, so that we can investigate this further.

 

We look forward to hearing from him soon!

 

Sean, AT&T Community Specialist

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