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Tutor

 • 

3 Messages

Tue, Jun 5, 2018 3:42 PM

Closed

Text from Unknown: Message Not Found

Every time I shut down my phone then turn it back on I get a lot of messages and my phone is vibrating for like 5 minutes straight. If you could please suggest something that I can do to fix this error. 

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Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

112.4K Messages

2 years ago

Hey @MathildaM,

 

This issue can be caused by a few things.  One of the most common is low or intermittent coverage.  If you are in an area with 0-1 bar of service, there can be a delay in getting your messages.  It may also be a sync issue with iMessage and/or Facetime.  To resolve, you'll want to disable and re-enable both features.

 

  • For iMessage:
    • Open Settings
    • Tap Messages
    • Slide the iMessage switch to the Off position. This turns off iMessage on your iPhone
  • For FaceTime:
    • Open Settings
    • Select FaceTime
    • Slide the Facetime switch to the Off position. This deregisters your phone number from FaceTime

 

Turn off you iPhone and then turn it back on.  Once the device has restarted turn iMessage and Facetime back on.

 

If this doesn't work to resolve, you may want to reset your network settings.  This doesn't delete any pictures or software, it only puts your network settings back to default.  You will need to reconnect your Wi-Fi and Bluetooth connections.

  • Settings
  • General
  • Reset
  • Reset Network Settings
  • Once you enter your password, the phone will reboot

 

Thanks

 

Anthony, AT&T Community Specialist



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Brand User
ATTHelp

Administrator

 • 

112.4K Messages

2 years ago

Greetings @MathildaM,


What is the make and model of your device?


Anthony, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

3 Messages

2 years ago

IPhone 7 just 7 not plus or anything

Tutor

 • 

3 Messages

2 years ago

Thank you
Brand User
ATTHelp

Administrator

 • 

112.4K Messages

2 years ago

Good morning @MathildaM,


You are very welcome.  Feel free to reach out to us via social media and have a great day.


Thank you for your time.


Anthony, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTDmitriyCM

Community Manager

 • 

9.2K Messages

2 years ago

I would like to thank everyone for taking the time to post your comments and opinions related to this subject, and a great solution!

 

This topic is now closed. To discuss a new topic, please use the "Ask A Question" button above.

 

Thank you,

Dmitriy

Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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