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Tutor

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1 Message

Thu, Jul 20, 2017 2:22 AM

Text from Unknown: Message Not Found

I keep getting texts from an "unknown" that read "message not found."

Responses

Accepted Solution

Official Solution

Moderator

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579 Messages

a year ago

All,

 

This issue can be caused by a few things.  One of the most common is low or intermittent coverage.  If you are in an area with 0-1 bar of service, there can be a delay in getting your messages.  It may also be a sync issue with iMessage and/or Facetime.  To resolve, you'll want to disable and re-enable both features.

 

  • For iMessage:
    • Open Settings
    • Tap Messages
    • Slide the iMessage switch to the Off position. This turns off iMessage on your iPhone
  • For FaceTime:
    • Open Settings
    • Select FaceTime
    • Slide the Facetime switch to the Off position. This de-registers your phone number from FaceTime

 

Turn off you iPhone and then turn it back on.  Once the device has restarted, turn iMessage and Facetime back on.

 

If this doesn't work to resolve, you may want to reset your network settings.  This doesn't delete any pictures or software, it only puts your network settings back to default.  You will need to reconnect your Wi-Fi and Bluetooth connections.

  • Settings
  • General
  • Reset
  • Reset Network Settings
  • Once you enter your password, the phone will reboot

 

Thanks!

The AT&T Community Team

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New Member

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1 Message

I work in tech support, and am familiar with these steps. I have completed all listed steps, and every time my phone turned back on, it immediately got more of the “message not found” messages. I have attached screenshots. Also to add, when I receive these, I have 2-3 bars of cellular at the least. I also run 5g on my XS Max.

Brand User
ATTHelp

Administrator

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112.6K Messages

3 years ago

Good afternoon @jonriffe!


Thank you for joining the Community Forums.  I would be completely baffled if I received a message from Unknown with Message not found in the body.  I would be happy to look into this for you.


After researching into this issue, I’m finding this usually happens with iMessage when there is an error in delivering a text.  Please try a soft reset on your device. This does not remove any personal information and helps refresh the connections.


iPhone 6S+ and under

Hold and press the Power and Home button until the Apple logo appears.


iPhone 7 and 7+

Hold and press the Power and Volume down button until the Apple logo appears.


If the issue persists, try turning off iMessages to see if the problem replicates.  If it does, please use our Troubleshoot & Resolve Tool.  Make sure your device is selected, and then for the issue choose Messaging.


Finally please try resetting network settings by going to Settings > General > Reset > Reset Network Settings. This will erase any saved Wi-Fi passwords.


I’m glad I could help. Have a wonderful afternoon!


Daniel, AT&T Community Specialist




Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

Hi! This happened to me as well - even after restoring network settings, the message is still saying sender is unknown and that the message can’t be found, any additional help here? 

Thank you!

Constructive

Employee

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7.7K Messages

2 years ago

all the fixes suggested are for future messages, failed messages will not appear after the resets

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Zubs123

Mentor

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29 Messages

2 years ago

I've got the same problem I'm on a Galaxy S7, not an iPhone. Can you explain what's going on?

lizdance40

ACE - Sage

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72K Messages

2 years ago

@Zubs123

ONE post reply please.  You can read as many as you like or make ONE new question, but bombing the forum is frowned upon 

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Zubs123

Mentor

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29 Messages

2 years ago

Sorry if I posted twice on one thread, I didn't mean to. I was on a mobile browser and (not surprisingly) got several JavaScript error messages trying to use this site on a smartphone.

 

If your concern is that I replied similarly to several different threads that were the exact same topic- I don't really apologize for that. AT&T should manage and monitor these forums and consolidate the replies.

 

What should bother us all is that AT&T is MIA, and when they do reply it's often wrong and actually often more time consuming and helpless than not replying at all. Users who factory reset their phones being told told to factory reset their phones. No, sorry, that's not helpful. Or one bit of advice was an employee who told a customer who said they were getting "Text from Unknown: Message Not Found" that the customer should block the sender (huh?) or, if they wanted, they could go to a store and get a new phone number (huh?). That's not helpful advice. 

 

So- sorry, I appreciate you out here in the forums trying to help folks, but ... but I'm "Sorry, not sorry," about the support in general out here. 

Constructive

Employee

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7.7K Messages

2 years ago

@Zubs123  were all just customers here this is not at&t they just host the forum for the general public, Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.Somewhere in the 10k posts per day, some of us may have an employee tag but we are here to represent the forum with our experiences as customers and do not represent AT&T with our responses and have no more authority to assist anyone any more than you do.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I have a Samsung S7 and just got this

Employee

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1 Message

a year ago

Having this problem on iPhone X. None of the fixes above are working. Any other suggestions? The phone is not receiving messages.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

This didn’t work for me. Whats left to do? I’ve received 192 of these today and every time I reset my phone more come in. 

Contributor

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1 Message

a year ago

I have an android this is happening on!! I cant do anything with imessage or facetime because I don't even utilize those apps!!

Contributor

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1 Message

a year ago

I'm having the same problem every time my daughter text me. I don't have an I phone and have 3 bars...

Contributor

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2 Messages

a year ago

I had to reset my phone to factory settings in order to fix the problem.

Contributor

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2 Messages

8 months ago

Turn off group messaging. Problem solved for us. 

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