Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

New Member

 • 

5 Messages

Mon, Jan 6, 2020 4:11 PM

Taking a long time to get my unlock request approved

I have been waiting 6 days to get my unlock request approved or denied, about how long does it take when there is a high volume of requests?

Responses

lizdance40

ACE - Sage

 • 

70.3K Messages

2 months ago

You should have received some kind of reply after 48 hours.

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

5 Messages

I have not, I got the request confirmation email, so I did that, then they sent me an email two days later saying that they need more time, but like how much more time?

(edited)

jgeragh

New Member

 • 

20 Messages

mobilemax

Employee

 • 

796 Messages

a month ago

Hello,

Check status in www.att.com/deviceunlock. That is the only way to see th status or if there was a reason for it to be denied. If it shows approved, you’re good. If it shows. It it will state why to resubmit your request. If it’s pending, you can wait for a response or contact customer care to inquire holdup. Call (Phone number hidden) (or 611 from your AT&T phone) and say “unlock” when prompted for reason for call.

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.