The new iPhone 15
Lynden05's profile

New Member

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1 Message

Friday, June 2nd, 2023 2:11 AM

sync photos

Got a new phone and photos didn’t sync and they aren’t on iCloud.

Community Support

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230.7K Messages

10 months ago

Hello, @Lynden05! We want to help you sync the photos to your new phone and help you save the photos on iCloud.

 

To sync your photos we recommend you check that Wi-Fi is on, and you have an internet connection.  Tap Settings > [your name] > iCloud > Photos. Make sure Upload to My Photo Stream is turned on. If you don't see this option, turn on iCloud Photos to keep your photos and videos in iCloud instead.

 

To save your photos in iCloud:

  1. Tap Settings > [your name] > iCloud > Photos.
  2. Tap Sync this iPhone. In iOS 15 or earlier, tap to turn on iCloud Photos.
  3. Select Optimize iPhone Storage to save space on your device

We hope this information is helpful, and please let us know if you have any additional questions.

 

Thank you for reaching out to the AT&T Community Forums!

 

Rachel, AT&T Community Specialist

ACE - Master

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10.3K Messages

10 months ago

Are you trying to sync the photos on your new phone to iCloud, or transfer or copy the photos on your old phone to your new phone?  If it’s the latter, how did you set up the new phone?  Restore from a backup of your old phone?  Apple’s Quick Start where you transfer direct from old phone to new phone?

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