AT&T Community Forums

Swapping between IOS and Android without messing up voicemail and teathering?

I can move my sim card from one android device to another without any problems. However, if I move my sim card from an android device to an iphone, or from an iphone to an android device, voicemail and teathering will no longer work. I then have to contact AT&T and have them reprovision the imei for the device I currently have the sim card in to get things working properly. I like to change between my various phones a lot. Is there an easy way to fix this problem without having to contact AT&T every time I want to swap between ios and android?

Responses

Accepted Solution

Official Solution

ATTHelp

Community Support

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221.3K Messages

2 years ago

Hello jpsjason, let's look into why your voicemail and tethering isn't working when swapping SIM cards.

The data plan for iPhones and Android are different. When you switch a SIM into an iPhone from an Android device, it changes IMEIs in the system and creates a mismatch.

You will have to contact AT&T to re provision the line.

Let us know if this information helps, and thank you for contacting the AT&T Community Forums.

Jeff, AT&T Community Specialist

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formerlyknownas

ACE - Sage

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110.9K Messages

2 years ago

This is correct ⬆️⬆️⬆️

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jpsjason

Contributor

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4 Messages

2 years ago

Welp, looks like I won't be switching from android to iphone anymore. Takes too much time and effort for something that should take 2 minutes max to do.

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Caliboi19

Teacher

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28 Messages

9 months ago

I found similar issue with Xfinity mobile with visual voicemail. Sometimes switch would screw VM when going from Android to iPhone and receive gibberish text from VZW when receiving voicemail. I think realistically only way to solve it is set up secondary line for on Android and then forward phone calls and text messages.

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