Contributor
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1 Message
Sudden Data Usage increase
I have never reached my data limit, not even close in two years. When at work we have zero network service. All the sudden today, I have maxed out my data usage when the billing period started yesterday. I have barely used my phone at all!!! Is it possible someone is hijacking my data? This all started when I got the iPhone 6s.
formerlyknownas
ACE - Sage
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117K Messages
8 years ago
Turn off wifi assist in settings
Check your account again, it might be a notice for the previous billing.
Look at what is using your data (which apps). Turn cellular off for apps you don't need while away from wifi.
If you upgraded from a 3G phone, you would use more data.
Another possibility is a faulty phone. How much data is it using per month?
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Busternutt
Professor
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3.2K Messages
8 years ago
Also make sure you have updates set to ONLY occur over wifi.
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a2lyons
Tutor
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2 Messages
8 years ago
Our usage just jumped from 3.5 GB per month to 11 GB per month with no change in the way we use the phone. ATT says they have no idea what is causing this. We are getting charged $100 overage fees per month. We did all the obvious things like what you suggest at the top of this thread plus a bunch more. nothing helped, and ATT will do nothing. What can I do?? We are under contract and cannot just change carriers.
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Harleygirl2ride
Tutor
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2 Messages
8 years ago
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imjustanumbr
Tutor
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9 Messages
8 years ago
http://jirout.me/att-data-overage-fees/
I believe they were just find $100 million last year for throttling data. I'm sure enough complaints would bring this to light.
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formerlyknownas
ACE - Sage
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117K Messages
8 years ago
@imjustanumbr
Data overage fees are to encourage customers to keep within their plan, not a money maker. If you noticed, ATT just introduced a new plan without overage fees at all. The plan also offer more data.
ATT was NOT fined for throttling. They were threatened with a fine for not notifying customers of the throttling policy and when then user was near their slow down.
ATT does no throttle at all anymore, hasn't for more than a year. Unlimited data is reprioritised after 22 gigs of use and might experience a slow down in data if the network is congested.
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Harleygirl2ride
Tutor
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2 Messages
8 years ago
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formerlyknownas
ACE - Sage
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117K Messages
8 years ago
@Harleygirl2ride
They don't want overage fees. The new plan doesn't have any overage fees at all. You could save yourself quite a bit switching plans rather than the expense of switching carriers.
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imjustanumbr
Tutor
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9 Messages
8 years ago
@lizdance40 with all due respect are you an AT&T social media manager? You state "ATT was NOT fined for throttling. They were threatened with a fine for not notifying customers of the throttling policy and when then user was near their slow down. ATT does no throttle at all anymore." Then why on earth were they threatened with a fine? Apple is currently being sued on the issue which benefits carriers. http://www.cnet.com/news/apple-faces-lawsuit-over-data-bills-tied-to-wi-fi-assist/ Let's stick with the issue of how you can minimize damage to your brand by being a bit more honest with customers like me and @Harleygirl2ride who have been loyal long term customers. In this particular instance it might just mean apologizing, advising and admitting that this was unclearly communicated AT LEAST. Or you can report increased earnings to your shareholders.
[Legal discussions are not permitted per the Guidelines]
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formerlyknownas
ACE - Sage
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117K Messages
8 years ago
Employees are clearly identified. It would say "Employee" under my screen name, and the disclaimer box under all my posts.
The headline is misleading, read the article. ATT did not pay, they changed their policy. There is a difference between what the FCC says and does. They threaten fines all the time, many are collected. It is their only recourse to gain compliance and it works.
http://appleinsider.com/articles/15/06/17/fcc-slaps-att-with-100-million-fine-for-throttling-unlimited-data-plans
quote:
"The FCC found that AT&T did not adequately inform customers of the potential for throttling, violating the 2010 Open Internet Transparency Rule. The rule "mandates that broadband access providers disclose accurate information sufficient to enable consumers to make informed choices regarding their use of broadband Internet services and to ensure they are not misled or surprised by the quality or cost of the services they actually receive."
ATT denied customers were not informed and immediately started sending text notices at 75%, and 90% of full speed usage, and then completely changed the policy to repriotitized data after 22 GBs, rather than throttle at 5 GBS.
Wifi assist and defects in Apple phones isn't ATT fault, so not sure what your point is there.
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