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Contributor

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1 Message

Mon, Mar 7, 2016 11:19 PM

Sudden Data Usage increase

I have never reached my data limit, not even close in two years.  When at work we have zero network service.  All the sudden today, I have maxed out my data usage when the billing period started yesterday.  I have barely used my phone at all!!!   Is it possible someone is hijacking my data?  This all started when I got the iPhone 6s. 

Responses

lizdance40

ACE - Sage

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79.3K Messages

5 years ago

Turn off wifi assist in settings 

Check your account again, it might be a notice for the previous billing.  

Look at what is using your data (which apps). Turn cellular off for apps you don't need while away from wifi.  

If you upgraded from a 3G phone, you would use more data.

 

Another possibility is a faulty phone.  How much data is it using per month?

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Busternutt

Professor

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3.2K Messages

5 years ago

Also make sure you have updates set to ONLY occur over wifi.



"Customers helping customers; not always successfully"

Tutor

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2 Messages

4 years ago

Our usage just jumped from 3.5 GB per month to 11 GB per month with no change in the way we use the phone. ATT says they have no idea what is causing this. We are getting charged $100 overage fees per month. We did all the obvious things like what you suggest at the top of this thread plus a bunch more. nothing helped, and ATT will do nothing. What can I do?? We are under contract and cannot just change carriers.

Tutor

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2 Messages

4 years ago

We are going Thursday the same thing since 8 months now and been with them 15 yrs. The first time they did nothing so I filed with BBB it got resolved then it happened again. They reset my phone then nothing so they replaced my phone while it is still happening daily ever hr. To half a day.. I have so many overage it's not even funny... I'm about to call them to see what's up . I do nothing more to my phone then I have in the past... in July I have 400.00 overages which I complained til they did something now I'm back in the same boat.. very very frustrating!! We plan to switch.. if this continues I will file a complaint with BBB again then next step :/... please call and complain if no response go to BBB WEBSITE AND FILE THEN CHANGE CARRIER'S YOU CAN DO THAT EVEN UNDER CONTRACT

Tutor

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9 Messages

4 years ago

Hello. Same story here, 17 year customer. Just another opportunity for AT&T to take advantage of loyal customers. Funny, you actually have to manually turn off your cellular settings when you access your modem otherwise your data plan is still in use. I actually could not believe this…

http://jirout.me/att-data-overage-fees/

I believe they were just find $100 million last year for throttling data. I'm sure enough complaints would bring this to light.
lizdance40

ACE - Sage

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79.3K Messages

4 years ago

@imjustanumbr

 

Data overage fees are to encourage customers to keep within their plan, not a money maker.  If you noticed, ATT just introduced a new plan without overage fees at all.  The plan also offer more data.

 

ATT was NOT fined for throttling.  They were threatened with a fine for not notifying customers of the throttling policy and when then user was near their slow down.  

ATT does no throttle at all anymore, hasn't for more than a year.  Unlimited data is reprioritised after 22 gigs of use and might experience a slow down in data if the network is congested. 

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

4 years ago

I will be reporting this on going issue and changing carriers. It's sad when they feel the need to steal from people over and over when they make millions.
lizdance40

ACE - Sage

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79.3K Messages

4 years ago

@Harleygirl2ride

 

They don't want overage fees.  The new plan doesn't have any overage fees at all.  You could save yourself quite a bit switching plans rather than the expense of switching carriers.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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9 Messages

4 years ago

@lizdance40 with all due respect are you an AT&T social media manager? You state "ATT was NOT fined for throttling. They were threatened with a fine for not notifying customers of the throttling policy and when then user was near their slow down. ATT does no throttle at all anymore." Then why on earth were they threatened with a fine? Apple is currently being sued on the issue which benefits carriers. http://www.cnet.com/news/apple-faces-lawsuit-over-data-bills-tied-to-wi-fi-assist/ Let's stick with the issue of how you can minimize damage to your brand by being a bit more honest with customers like me and @Harleygirl2ride who have been loyal long term customers. In this particular instance it might just mean apologizing, advising and admitting that this was unclearly communicated AT LEAST.  Or you can report increased earnings to your shareholders.

 

[Legal discussions are not permitted per the Guidelines]

lizdance40

ACE - Sage

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79.3K Messages

4 years ago

Employees are clearly identified.  It would say "Employee" under my screen name, and the disclaimer box under all my posts.

 

The headline is misleading, read the article.  ATT did not pay, they changed their policy.  There is a difference between what the FCC says and does.  They threaten fines all the time, many are collected.  It is their only recourse to gain compliance and it works.  

http://appleinsider.com/articles/15/06/17/fcc-slaps-att-with-100-million-fine-for-throttling-unlimited-data-plans

quote:

"The FCC found that AT&T did not adequately inform customers of the potential for throttling, violating the 2010 Open Internet Transparency Rule. The rule "mandates that broadband access providers disclose accurate information sufficient to enable consumers to make informed choices regarding their use of broadband Internet services and to ensure they are not misled or surprised by the quality or cost of the services they actually receive."

 

ATT denied customers were not informed and immediately started sending text notices at 75%, and 90% of full speed usage, and then completely changed the policy to repriotitized data after 22 GBs, rather than throttle at 5 GBS.  

 

Wifi assist and defects in Apple phones isn't ATT fault, so not sure what your point is there.

 

 

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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9 Messages

4 years ago

@lizdance40 @Harleygirl2ride Just an observation: the new "unlimited" plans reduce bandwidth to 2G speeds when the cap is hit. That's what the service rep related to me when she upsold us to the 25 Gb plan. Technically it's still unlimited, but would that be "throttling?"
lizdance40

ACE - Sage

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79.3K Messages

4 years ago

Sort of.  I assume you mean the unlimited plan, not the new tiered plan Mobile Share Advantage plan.

Both the old and new unlimited plan are not throttled, they are reprioritised once the reach 22 gigs.  Some users report no slow down in service well past 22 gigs.  Some report immediate slow down, others report sporadic or localized slow down.  Since these customers are reprioritised, they would be slowed to only 3G speed at the end of this year.

 

The new Mobile share advantage plan is truly throttled to 2G speeds once the account reaches the allowance. 

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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9 Messages

4 years ago

"ATT does no throttle at all anymore, hasn't for more than a year." Just so I understand we should just refer to throttling as "reprioritised."

Contributor

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2 Messages

4 years ago

I am a lawyer and I can tell you that AT&T did, in fact, get fined $100 million by the FCC in 2015 for "throttling" (slowing down) their data on supposedly unlimited plans.  Specifically, AT&T got in trouble for deceptively failing to disclose this critical drawback to customers when they bought their unlimited plans. Don't listen to the person on this thread denying this. There are dozens of articles on it. Just do a google searich on it. 

 

AT&T seems to be at something like this again. I have been a wireless customer for well over a decade.  And a little while back, they made a big push to move many customers (including me) off of one of their original unlimited dara plans -- telling them they would never go over 10 gigs of data. 

 

But, of course, soon after the switch, the data usage on my plan suddenly jumped even though the way my family used their phones did not!!!  I was suddenly hit with a bunch of $15 overage charges.  I called to complain and I was moved to a new15 gig plan at no extra charge. I was told that the15 gig plan was the same price as the old 10 gig plan but that you had to know to ask to be switched. (They have now changed their plan structure again.)

 

Having been armed with 15 gigs of  data, I assumed the issue would be resolved.  And for months, we were consistently well under that new limit. 

 

But then in August 2016, my data usage supposedly mysteriously jumped from well under 15 gigs to 27 gigs!  I even turned off the data on a couple of the lines but kept incurring charges. There is no way on earth that we actually used that data. I find it interesting that other customers on this thread  have had the same experience recently. 

 

I intend to complain to AT&T and, if it is not resolved properly, the FCC.  I encourage others to do the same. It is a shame that the FCC is very slow to oversee AT&T.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

sandblaster

ACE - Expert

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44.1K Messages

4 years ago

@Perseus700 ATT was not fined for throttling. They were fined for not adequately informing customers when they would be throttled. The practice of throttling has long been upheld by the FCC as an accepted network management technique. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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