Store issue - deceptively sold me incorrect watch
I was sold the incorrect watch from an att store rep just after Christmas. I asked for the largest version of the Series 4 watch. I walked out thinking that was what I had because there was not a display in the store. My husband was so impressed by the watch, we went to get him one also shortly after valentines. This time the store had a display and that is when I found out they did NOT sell me the largest screen. What they sold me was a 40 instead of a 44. I only have one car, I've gone to the store to get assistance during my lunch break and they didn't get to me in time. I've tried to get through to the store multiple times for weeks now. They do not pick up. I click 1 to dial back into the store and get sent back only to go back and forth. I did get through twice and was told the manager would need to assist me, placed on hold, told he was busy, and offered a call back. Needless to say he didn't call me back either time. I've contacted customer service that explains they do not have a "backdoor line" into the store and only get sent back to the same store where they do not pick up.
I was reading the forums and found the policy on Apple exchanges under 365 days goes through Apple. I figured this was only for warranty issues but tried anyhow. Of course, they directed me back to the store.
I really need to get this resolved online unless someone from the store wants to come out to my house which I know isn't going to happen on a personal account that isn't related to a sale.
OH yeah - more fun at the store. When I went in for husband's watch. The optional insurance package was added against my wishes. I told the sales rep not to do this. I also advised of my other issue regarding the watch. I was advised the manager would be in the next day - he wasn't and I have yet to get any help. I'm really disgusted by this service.
To top all of the above off........I have been on the phone 8 hours with ATT due to a billing issue. They concluded that due to "technical issues" my billion period jumped twice resulting in a significantly higher bill this month. It seems this might be resolved although, no assurance was made that my billing cycle would not change even after confirming an agent didn't request the change. An "order" of sorts was escalated in regard to that issue. Of course, I had to ask about the watch issue - was hoping rep could escalate it and was again transferred while he was researching.